Case Study
NHS – UX Review of Websites and Apps

Project Highlights

We worked with various NHS organisations, such as NHS Primary Care Contracting, NHS Networks, Working in Partnership Programme, Self Care Connect, Home Oxygen Service etc., to improve the user experience, effectiveness and standards compliance of NHS websites and apps with over 100 users.

We used think-aloud sessions with NHS clinicians and patients and an interview process that built an understanding of usage patterns. Throughout the project, we presented interim deliverables and offered stakeholder visibility to allow for agile and collaborative research.

The numbers

We built all websites and apps with users in mind to make the look and feel of the websites as visually pleasing, standards-compliant, accessible and user-friendly as possible. The websites and apps have various interactive features, such as discussion forums, knowledge-bases, multimedia resources, event and appointment booking facilities, and email newsletter services.

  • Client Satisfaction – 100%
  • On Time Project Delivery – 100%
  • User Satisfaction – 87%

Research Users


Number of Websites & Apps

Number of Wireframes

Other Recent Works

We love helping our clients to create the products and services that their customers really need, as well as the experiences and work cultures that differentiate them from competitors. See below other examples of our work in User Experience (UX), ISO Compliance and Strategy Consulting.

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Ameliot works with all types of organisations: from multinational corporations through public organisations to startups with bold ideas. If you are working on an interesting project that you would like to discuss with us, then email or call +44 1223 798380.

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